Attached to this was an article from The Economist in 2003 plus one from 2010. To me, this doesn't seem to be a "lot" of buzz. But what do I know?
Further, it did not come from someone outside the software/IT industry. It came from a DBA. I guess the presence of this email in my inbox must mean some DBA's are surprised that there are bugs. I guess they were surprised to see "bug" in a general-interest magazine.
They also forwarded a link to http://www.glitchthebook.com/. This looks more interesting than a writer for The Economist (http://www.economist.com/) providing information to a general audience that every professional should already know.
I guess it could be interesting when someone notices "bug" in a general-interest magazine.
Hidden Cost Hogwash
I object, however to this "hidden cost" hogwash. Bugs have an explicit, obvious, direct cost. There may be "hidden costs" but they are largely irrelevant and pale in comparison to direct costs.
What we need are articles not on the "hidden cost", but on actual bugs. In particular, there are two kinds of actual costs that we need to look at: "hidden bugs" and "compound bugs".
- Hidden Bugs. These are things simply below the user interface level. They're present and they're often worked-around by UI hacks. Hidden Bugs are more costly than visible bugs. Complex multi-layered and multi-component architectures are packed with hidden bugs.
- Compound Bugs. These are hidden bugs where the workaround also has a bug. The interface file has an intermittent glitch, so the web services are cluttered with try: statements. The try: statements, themselves, harbor bugs, so we have to then add assert statements and declare it "defensive programming". The net effect is to simply log something that was provided to the interface incorrectly. Sigh.
We shouldn't waste time talking about "hidden costs" of glitches when we aren't even sure what the actual up-front costs are. If we knew the costs, we'd spend a bit more on the software to prevent the bugs in the first place.
We also shouldn't be surprised to see "bug" in a general-interest magazine.